Shipping and returns policy
SHIPPING POLICY
At La Pajarita, we strive to provide the best possible shopping experience for our customers.
To achieve this, we offer a clear and transparent shipping policy to ensure that products reach our customers in a timely and safe manner.
Free shipping on orders over €600
To help our customers save on shipping costs, we offer free shipping on orders over €600. This offer is available across our entire range of products and is automatically applied at checkout. If your order meets this requirement, you will not have to pay for shipping.
Shipping in less than 24 hours on items in stock
We understand that our customers expect to receive their products as soon as possible. For this reason, we ensure that orders for in-stock items placed before 12:00 pm are shipped within 24 hours of receiving the order.
This means that once your order has been processed, you can expect to receive your products within 1-3 business days.
Safe and reliable shipping
We ensure that all shipments are shipped safely and reliably. We use trusted courier and transportation services to ensure that your products reach their destination in perfect condition. Additionally, we offer shipping tracking so you can track the progress of your order at all times.
If you have any questions or concerns about our shipping policy, do not hesitate to contact our customer service team at info@la-pajarita.com.
We are here to help you at all times and make your online shopping experience as pleasant as possible.
RETURN POLICY
At La Pajarita, we strive to offer the highest quality products and provide the best possible service to our customers. If, for any reason, you are not satisfied with your purchase, our goal is to make the return process as easy and hassle-free as possible.
Below we detail our return policy:
Return deadlines
The deadline to request a return is 30 days from receipt of the order. If it has been more than 30 days since you received your order, unfortunately we will not be able to offer you a refund or exchange.
Conditions for return
For a product to be returned, it must be in the same condition in which you received it, without signs of use and in its original packaging. We do not accept returns on personalized products unless they are damaged or defective from the factory.
Return process
To start the return process, please contact our customer service at info@la-pajarita.com. Provide your order number and reason for the return. Once the return is approved, we will inform you how to return the product.
Refunds
Once we have received and processed your return, we will notify you of the status of your refund. If approved, a refund will be processed to the original payment method within 30 business days.
The refund of the products will not include the cost of shipping the products to our offices.
Exceptions
Returns are not accepted on personalized products unless they are damaged or defective at the factory. Furthermore, we reserve the right to refuse a return if the product is suspected to have been used or if the return conditions mentioned above are not met.
We strive to offer the best customer service possible and are here to help you every step of the returns process. If you have any questions or problems, do not hesitate to contact our customer service at info@la-pajarita.com.
